Return Policy :

Return Policy: Items are sold to be returned if the buyer who purchased products from website: gives those products back to the vendor on the website Vender is liable to accept returned ( request within 7 days from the date of payment realization( Purchase Date ) ) goods if • The item was defective • The item was damaged during the Shipping • The products were missing • Or the Wrong item was sent by Us Return Policy Terms We encourage the Buyer to review the listing before making the purchase decision. In case of Buyer orders a wrong item, the Buyer shall not be entitled to any return/refund. The buyer need to raise the refund request within 7 days from the date of payment realization. Once Buyer has raised a return request by contacting Shams Online Mart, any of the following options can be taken: Replace after shipment collection Shams Online Mart (Vendor) has agreed that the replacement will be made only after the returned goods are obtained by the logistics team of Mero Shopping. Refund without shipment collection Shams Online Mart (Vendor) has agreed to refund the buyer before obtaining the returned product. Refund in Cash If Shams Online Mart accepts the return request raised by the Buyer, the Buyer will have to return the product, and only then will the refund made to the buyer. NOTE The expenses acquired during the shipment of returned and/or replacement products like transportation cost, Courier charge, and all other charges would be the responsibility of the buyer. Refund Process 1. Once the buyer raises the refund request within 7 days from the date of payment realization, we will ask the buyer for ‘Reason for return’. We are liable to accept return request only if the reason for return is either due to item was defective or the item was damaged during the Shipping or the products were missing or the wrong item was sent by Us. 2. When the client provides us with reason, we will inspect whether the given reason is valid or not. 3. The buyer will be informed about the "approval" or "rejection" of the replacement request. 4. In case the Vendor accepts the replacement request, the Buyer shall be required to return the product to the Vendor and only after return of the product shall vendor will be obliged to provide the replacement product to the Buyer. 5. In case the Vendor does not have the product at all, the Vendor can provide a refund to the Buyer, and the Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.